Terms of Use
This document explains how the LINGO educational platform works, what rights and obligations users have, and how learning, subscriptions, payments, and the use of materials are regulated.
1. General provisions
LINGO.ASIA is an online educational platform for children learning English. By using the website, the user confirms their agreement with these Terms, the Privacy Policy, the Platform Rules, and applicable legislation.
If you disagree with any provision, please do not use the platform.
2. Accounts and child profiles
- A family account is created by an adult user or the child's legal representative.
- The parent is responsible for the accuracy of the information, the creation of child profiles, and supervising the child's use of the platform.
- Passwords, verification codes, and other access credentials must not be shared with third parties.
- Every user must use only their own account and must not impersonate another person.
3. Permitted use
- Completing lessons, games, educational posters, interactive scenes, and other available activities.
- Using educational materials for personal and family learning.
- Monitoring the child's progress through the available parental tools.
- Contacting support and reporting technical errors or incorrect materials.
4. Prohibited use
Illegal and harmful content
- Insults, threats, discrimination, incitement to hatred, and materials that may harm children or other users.
- Fraud, phishing, malicious links, attempts to obtain other people's passwords or payment information.
- Materials that infringe copyrights, trademark rights, or other third-party rights.
Interference with the platform's operation
- Hacking attempts, bypassing restrictions, or modifying progress data, rewards, or results.
- Using automated programs, bots, or other tools that place an excessive load on the service.
- Copying, distributing, or commercially using materials without the permission of the rights holder.
5. Educational materials and intellectual property
- Lessons, texts, images, illustrations, audio recordings, games, scenes, characters, design, and software code are protected by intellectual property legislation.
- Materials are provided to users solely for personal, non-commercial learning.
- Selling, copying, publishing, modifying, or transferring materials to third parties without written permission is prohibited.
- The platform may update, replace, or remove educational materials as part of course development.
6. Paid features, subscriptions, and refunds
Some features, courses, or materials may be provided on a paid basis. Before payment, users are shown the price, validity period, contents of the selected plan, and available payment methods.
- Payment is made by an adult user or the family account holder.
- Subscription renewal conditions must be stated before payment is confirmed.
- Refund and cancellation rules are described in the “Payment and Refunds” section.
- In the event of a technical failure, duplicate charge, or lack of paid access, the user must contact support.
Go to the payment and refund rules
7. Learning progress and virtual rewards
The platform may save lesson and game results, learned words, learning streaks, stars, coins, levels, and other progress indicators. This data is used to organise learning and motivate the child.
- Virtual stars, coins, and rewards are not money and cannot be exchanged for cash.
- The platform may change the rules for awarding rewards and the structure of levels.
- If a technical error or misuse is detected, incorrectly awarded results may be corrected.
8. Privacy and children's data
We process personal data in accordance with the Privacy Policy. Child profile data is used to provide learning, save progress, and operate parental control features.
- Parents must enter only the child's necessary and accurate information.
- Unnecessary personal information should not be published in the profile.
- Detailed conditions for processing, storing, and deleting data are specified in the Privacy Policy.
9. Rights and responsibilities of the parties
- Users are responsible for the security of their accounts and compliance with these Terms.
- Parents are responsible for supervising their child's use of the platform and for payments made through the family account.
- LINGO provides educational materials and tools but does not guarantee the same learning outcome for every child.
- Results depend on age, regularity of study, individual characteristics, and parental involvement.
- The platform is not responsible for interruptions caused by the user's device, browser, internet connection, or third-party services.
10. Access restrictions and moderation
We may restrict or block access to an account in cases of violations of the Terms, hacking attempts, fraud, misuse of payment features, distribution of prohibited content, or the creation of a security threat.
If a restriction was applied in error, the user may contact support.
11. Availability and changes to the service
We strive to ensure the stable operation of the platform, but we cannot guarantee its uninterrupted availability. Technical maintenance, updates, temporary failures, or changes to individual features may occur.
We may add, modify, or discontinue individual features if necessary for platform development, security, or compliance with legislation.
12. Changes to the Terms
We may update these Terms due to changes in legislation, platform development, the launch of new features, subscriptions, or payment methods. The current version is published on this page.
Continued use of the platform after the changes take effect constitutes acceptance of the updated Terms.
13. Contacts
For questions about using the platform, payments, data protection, or technical issues, please contact us.
Support time zone: Europe/Chisinau
Updated: 2026