Payment and Refunds
This page describes which digital educational services can be purchased in LINGO, how payment is made, and in which cases a refund may be possible.
ℹ️ Some payment methods or individual plans may be unavailable depending on the country, technical maintenance, or the platform launch stage.
1. What can be paid for
LINGO provides digital educational services. Available features may differ depending on the selected plan.
Paid features
- Subscription to the educational platform.
- Extended access to lessons and courses.
- Additional educational materials.
- Premium features for the family account.
- Other LINGO digital educational services.
Important
- All purchased products are digital services.
- After access is activated, the user is able to use the paid features of the platform.
- The price is displayed before payment is confirmed.
- Some features may be provided free of charge as part of the selected plan.
2. Payment methods
Payment is made using the available methods indicated on the checkout page. The list of payment methods may vary depending on the user's country and the connected payment systems.
Before payment is confirmed, the user is shown the price, currency, selected plan, and final amount.
3. When the service is considered provided
A digital service is considered provided after access to the corresponding platform features or selected plan has been successfully activated.
If access has been provided correctly, the service is considered provided.
4. Refunds
A user may request a refund if the paid digital service was not provided due to a technical reason arising on the platform's side.
- Each request is reviewed individually.
- If a technical error is confirmed, the refund is made using the method provided by the payment system.
- Processing time depends on the bank and payment provider.
5. When a refund may not be possible
A refund may not be possible if the paid digital service has already been fully provided to the user.
- The subscription was successfully activated.
- Access to paid materials has already been opened.
- The user has been given the ability to use the purchased features.
- There are no technical errors on the platform's side.
6. Incorrect payment or technical failure
If payment was charged but access did not appear, or another technical problem occurred, contact support.
It is advisable to provide the account email address, payment date, amount, order number (if available), and a description of the problem.
7. Contacts
For questions about payments, subscriptions, and refunds, contact us:
8. Changes to the terms
We may update these terms if prices, payment methods, legislation, or platform functionality change. The current version is always published on this page.