Privacy Policy
We respect the privacy of children and parents and strive to protect personal data. This document explains what information LINGO may process, why it is needed, and what rights users have.
Key points at a glance
- We do not sell users' personal data to third parties.
- A child's profile is created and managed by a parent or another legal representative.
- Data is used for learning, saving progress, security, and operating the platform.
- Users may request access to, correction of, or deletion of their data.
1. What data we may collect
- Family account data: name or display name, email address, telephone number, interface language, and account settings.
- Child profile data: name or nickname, date of birth or age group, language being studied, difficulty level, and selected avatar.
- Learning data: completed lessons, game results, words being studied, mistakes, number of repetitions, stars, coins, levels, and daily streaks.
- Activity data: date and duration of a learning session, completed tasks, awarded rewards, and current progress.
- Payment data: information about the selected plan, subscription status, payment amount, and payment result. Full bank card details are generally processed by the payment provider rather than by the platform itself.
- Technical data: IP address, device type, operating system, browser, language, time zone, session identifiers, and cookies.
- Support requests: messages, problem descriptions, attached files, and correspondence history.
We ask that you do not include unnecessary personal information, a home address, documents, bank card details, or other information that is not required for learning in a child's profile.
2. How data is used
- To create and operate family accounts and child profiles.
- To provide lessons, games, educational posters, vocabulary, and other educational features.
- To save learning progress and allow users to continue learning where they left off.
- To select difficulty levels, revise words, and generate learning recommendations.
- To display statistics and reports in the parent dashboard.
- To process subscriptions, payments, cancellations, and refunds.
- To protect accounts, prevent misuse, and detect technical errors.
- To respond to user requests and send important notifications about the platform's operation.
- To analyse LINGO's operation and improve lessons, the interface, and technical stability.
3. Children's data
LINGO is intended for children's education, so protecting children's data is particularly important to us. A child's profile must be created by a parent, legal representative, or another adult holder of the family account.
- Parents determine which information about their child is entered into the profile.
- A nickname may be used instead of a full name for display in the children's section of the platform.
- Children's data is used to organise learning, save progress, and provide parental controls.
- We do not recommend that children independently submit contact details, payment information, or other sensitive data through the platform.
- Parents may contact us to request correction or deletion of their child's profile data.
4. Legal bases for processing
Depending on the circumstances, data may be processed on the following grounds:
- Performance of a contract — to provide accounts, educational features, subscriptions, and other platform services.
- Consent of the user or legal representative — where such consent is required.
- Legitimate interest — to ensure security, prevent misuse, correct errors, and improve the service.
- Compliance with legal obligations — where data retention or disclosure is required by law.
5. Cookies and analytics
Cookies help maintain account login, save the selected language and interface settings, and ensure session security. We may also use analytics to understand how the platform operates.
- Essential cookies are necessary for login, security, and the site's core functions.
- Functional cookies remember the user's language, settings, and other preferences.
- Analytics cookies help obtain visitor statistics and detect problems with the platform's operation.
Users can restrict cookies in their browser settings. However, some LINGO features may then work incorrectly or become unavailable.
6. Use of the AI assistant
If a user interacts with LINGO AI or another feature that uses artificial intelligence, the text of the request may be processed to generate a response and improve the quality of that feature's operation.
- Do not enter passwords, bank details, documents, home addresses, or other confidential information in requests.
- AI responses may contain inaccuracies and should not be regarded as medical, legal, or other professional advice.
- When a third-party AI provider is used, data is processed to the extent necessary to obtain a response.
7. Data retention period
We retain personal data for as long as necessary to provide services, perform the contract, protect the platform, and comply with legal requirements.
- Active account data is generally retained for the duration of the account's use.
- After an account is deleted, some data may remain in backups for a limited period or where required by law.
- Payment data may be retained for the periods necessary for accounting, refunds, and dispute resolution.
- Anonymised statistics may be retained without being linked to a specific user.
8. Sharing data with third parties
We do not sell personal data. Access to it may be provided only to the extent necessary for the platform's operation:
- Hosting, server infrastructure, email, and technical maintenance providers.
- Payment providers and banks — to process payments and refunds and verify their status.
- Analytics and technical monitoring providers — where appropriate settings and legal bases are in place.
- Support staff and authorised employees — to assist users and resolve technical issues.
- Public authorities — only where there is a lawful request.
We strive to select providers that undertake to ensure data confidentiality and security.
9. Payments and bank details
When paying for a subscription or another paid feature, users may be redirected to a secure page operated by a bank or payment provider.
- LINGO may receive the payment status, amount, currency, transaction date, and transaction identifier.
- The full bank card number, CVV code, and other protected details are generally entered directly on the payment provider's side.
- Payment information is used to provide access, confirm payment, issue refunds, and resolve disputes.
Open the Payment and Refund Terms
10. User rights
In cases provided for by law, users may:
- request information about their personal data;
- obtain a copy of the data they have provided;
- correct inaccurate or incomplete information;
- request deletion of data where there are no grounds for further retention;
- restrict processing or object to it;
- withdraw consent where processing is based on consent;
- request deletion of a family account or an individual child profile.
To submit a request, please write to us at: rozalisamd@gmail.com.
To protect data, we may ask you to confirm your identity or your right to manage the relevant account.
11. Data security
We apply organisational and technical protection measures, including access controls, secure connections, backups, authorisation controls, and monitoring of technical incidents.
No internet service can guarantee absolute security. Users should also use a strong password, avoid sharing it with others, and log out of their accounts on other people's devices.
12. Processing data in other countries
Some infrastructure, analytics, payment, or artificial intelligence providers may be located in other countries. In such cases, data may be processed outside the user's country, with the application of safeguards required by law.
13. Policy updates
We may update this Policy as the platform develops, new features are launched, payment methods change, or legal requirements are amended. The current version is always available on this page.
Date of last update: 2026
14. Contacts
For questions about the processing of personal data or the deletion of an account or child profile, please write to us.
Requests are reviewed during working hours in the Europe/Chisinau time zone.
You can read the platform rules in the document — Rules of Use.